Customer Retention Specialist - Financial Services - Contract Riyadh, Saudi Arabia · Contract Posted 2026-08-16 📌 Job Title: Customer Retention Specialist - Financial Services - Contract📍 Location: Riyadh, KSA🕐 Employment type: Contract, 6 to 12 months🌍 Environment: Banking Environment About the Role Join RiskPod as a Customer Retention Specialist and play a pivotal role in shaping our customer retention strategy. You will be responsible for reducing customer attrition, enhancing customer loyalty, and maximizing Customer Lifetime Value (CLV) through strategic retention initiatives. Collaborate with cross-functional teams to design and implement targeted retention interventions, leveraging advanced analytics to proactively identify at-risk customers. Key Responsibilities Develop and execute comprehensive customer retention strategies. Own and monitor key customer attrition, retention, and win-back KPIs. Design and refine customer retention rules and interventions. Collaborate with stakeholders to align retention strategies with broader business goals. Establish and maintain governance mechanisms for retention initiatives. Develop reactivation and win-back strategies for dormant customers. Define and launch targeted retention campaigns. Utilize customer segmentation and analytics to inform retention strategies. Partner with analytics teams to enhance early-warning models. Track and optimize the effectiveness of retention offers and campaigns. Your Profile 7–10 years of experience in customer retention and churn management. Background in banking, financial services, or a regulated industry. Proven track record in designing and measuring retention campaigns. Experience with customer segmentation and analytics. Strong stakeholder management and influencing skills. Bachelor's degree in a relevant field; Master's degree preferred. Fluency in English; Arabic is an advantage. What's Offered Opportunity to work in a dynamic and innovative environment. Collaborative culture with equity partnership for all team members. Exposure to cutting-edge AI-powered analytics and retention strategies. Competitive contract terms with potential for extension. Ideal Candidate The ideal candidate is a strategic thinker with a deep understanding of customer retention in the financial services sector. You are analytical, data-driven, and possess strong stakeholder management skills. Your ability to design and execute effective retention strategies will be crucial in driving customer loyalty and business growth. If you are passionate about leveraging analytics to enhance customer experiences and reduce churn, we would love to hear from you. When you apply to this role, AI may be used to help analyse and format your information so the hiring team can review it more easily. Frequently asked questionsHow do I apply for the Customer Retention Specialist - Financial Services - Contract role?You can apply directly on this page — submit your CV and contact details through the application form, no account required.